How does Synametrics Mail Junction Work

Synametrics Mail Junction monitors grouped inboxes such as sales, info and support. Every new email represents creates a "Ticket" in Mail Junction. All correspondence related to this ticket is then grouped together and can be viewed at a later time.

Work Flow

Mail Junction Work Flow
  • Synametrics Mail Junction periodically checks for new messages in your email server.
  • Upon arrival every message is passed through a Rules Engine that can change the state of the message, assign message to a user or move it from one profile to another.
  • After passing through the Rules Engine, these messages get stored in a repository where users can view or post of reply to them.
  • Users can be assigned ownership to any ticket either by predefined rules or manually by a manager.


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