How does Synametrics Mail Junction Work
Synametrics Mail Junction monitors grouped inboxes such as sales, info and support. Every new email represents creates
a "Ticket" in Mail Junction. All correspondence related to this ticket is then grouped together and can be viewed
at a later time.
Work Flow
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- Synametrics Mail Junction periodically checks for new messages in your email server.
- Upon arrival every message
is passed through a Rules Engine that can change the state of the message, assign message to a user or move
it from one profile to another.
- After passing through the Rules Engine, these messages get stored in a
repository where users can view or post of reply to them.
- Users can be assigned ownership to any ticket either by predefined rules or manually by a manager.
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