Stuart Rickards
May 15, 2018 8:16:38 AM

Local encryption

It would be handy to have a function where you can get the local encrytpion/decryption routie in syncrify client to run without stopping for errors (malformed names etc) and simply log these errors to the error log file. As it stands if it encounters a malformed input/unmappable character etc it pauses the encryption run until it recieves user attention.



Synametrics support engineer
May 15, 2018 12:43:58 PM

Local encryption

I will put this request in our ToDo list. May I know an example of a file name that is causing the error message?



Stuart Rickards
May 15, 2018 1:56:24 PM

Local encryption

One that causes the message is 

CM_FT£5Voucher_2009

it displays the error 

java.nio.file.InvalidPathException:

Malformed input or input contains unmappable chacraters: /Volumes/Backup/Raid/Archive/Master Archive/ARCHIVE/CM_FT?5Voucher_2009

this is using the 4.4 build 963 client on mac os 10.10

 

I am ok with it finding files it can't encrypt however i am noticing that after the message has displayed the original file is no longer present in its original location and the encryption process pauses until you press "start processing" again.

 



Stuart Rickards
May 15, 2018 2:02:42 PM

Local encryption

Other examples would be filenames containing

...

or any accented characters å Â Ê Á etc



Synametrics support engineer
May 15, 2018 2:18:20 PM

Local encryption

Are both client on server on MAC or server's on Linux? The only reason for Syncrify to not recognize the non-english character is an incorrect value for the following variables:

  • $LANG - Environment variable
  • sun.jnu.encoding - Application variable
  • file.encoding - Application variable

Check http://web.synametrics.com/SyncrifyForeignChars.htm for details.



Stuart Rickards
May 15, 2018 2:23:51 PM

Local encryption

Both client and server are on Mac os,

however we have not reached the point on this system of actually backing up, We have cloned the clients data to a local drive and are currently in the process of using the syncrify client to encrypt the clone prior to seeding the data on the server side (2 million+ files, 4.6 Tb of data). It is during this pre seed encryption process that these errors are occuring.

This is occuring on 3 seperate sites so it's not machine specific. All clients are running the 963 build.



Synametrics support engineer
May 15, 2018 2:34:33 PM

Local encryption

Try the following:

  • Open Syncrify Client GUI
  • Click SysInfo under Help menu
  • What is the value for: sun.jnu.encoding and file.encoding

 



Stuart Rickards
May 15, 2018 2:56:08 PM

Local encryption

Unfortunatly sysinfo does not appear in the Help menu of the client gui

Navigation

Social Media

Powered by 10MinutesWeb.com