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I had everything setup and running fine, but now the syncrify backup client hasn't connected to the server and run a backup for 9 days. When I double click it's icon in the start menu to open it, nothing happens, it doesn't open and doesn't run.
How do I troubleshoot this? Is there a log file anywhere?
Try the following:
Thank you that has worked. clientRT.jar was 0Kb on the client but was OK on the server, so deleting it solved the problem.
Thank you for the prompt reply.
Since it was 0 KB on the server, you have to fix that end as well. Download SyncrifyClientManual.zip from https;//www.synametrics.com/files/Syncrify/SyncrifyManualUpdate.zip and follow instructions on https://web.synametrics.com/SyncrifyManualUpdate.htm to patch your Syncrify Server again.
Ensure the size is not 0 bytes on the server's end once update is complete. The client will pull the new file from the server in a few minutes.