Synametrics Technologies

Wondering if anyone can help.

I am unable to access the Synaman home page at all for some reason. Also when I check the SynaMan service, it is set to automatic. If I try to start it, it jsut says it started then stopped.

Any help?

John,

Look for errors in SynaMan.log file, which should be in $INSTALL_DIR\logs folder. On Windows, $INSTALL_DIR usually refers to C:\SynaMan and on Linux it is usually /opt/SynaMan .

Send us this file via email if you're not able to decipher the log file.

Thank you for the reply.

I was able to get the service to load ok now.

Looks like someone installed the latest version over the top of the exisiting install. Now when I go to the admin page everything is set back to default. Is there anyway to retrive all our previous settings like logo AD sync settings etc? 

I still see the SynaManHome folder with the user folders in it. 

SynaMan stores every configuration in $INSTALL_DIR\config folder. Restoring that folder will restore every setting, including AD.

Logo are stored in $INSTALL_DIR\branding folder. Restoring that will bring back your logos.

Thanks for the reply. All files are copied back to the config folder, but it did not revert back at all.