Revolving around the core of technology
I'm upgrading Syncrify through the web interface on a Windows 2008R2 server from 998 to 1010 (and then from 977 to 1010 when the first upgrade failed). The download occurs, but when I restart the service it won't restart. No logs are created, and the Event Viewer just has a Service Failed to Start error, with the message "Invalid Function". Restarting the entire server didn't change the result at all. I had a backup of the Syncrify folder for version 977, which works when I restore it. I tried the upgrade again and got the same result. Currently I have reverted back to the 977 version (I didn't take a backup of 998).
A different machine running Windows 10 was able to successfully upgrade to 1010 from 998.
Jason,
Check https://web.synametrics.com/syncrify-restart.htm for a couple of tips. Contact us via email if these tips do not work.