Darryn Dewar
Aug 6, 2018 12:40:05 AM

Syncrify Server not running.

Hey Guys,

Running Syncrify server on Win Server 2k8r2 and it has stopped working,

Service is still running (and restarting it didn't help), however doesn't appear to be listening on port 5800 and client times out.

AFAIK nothing has been changed, other than possibly a windows update.

Any ideas where to start looking?

 

Cheers,

Darryn.



Synametrics support engineer
Aug 6, 2018 12:53:11 AM

Syncrify Server not running.

Were any OS patches applied recently to the machine? Around July 11 MS pushed an updated that prevented ANY TCP/IP server from restarting. This affected IIS, SQL Server as well as Syncrify. MS pushed another update later on to fix the problem. The problematic KBs were  KB4338815 and  KB4338818. Refer to http://www.xeams.com/app?operation=forum&st=viewOneArticle&id=15808 , which talks about another product we publish and was affected. 

 

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