Synametrics Technologies

I am getting a 500 error when trying to add/verify our connection to Amazon S3

2018-04-19 12:19:25,789 ERROR [/].[FrontController] - Servlet.service() for servlet [FrontController] in context with path [] threw exception [Servlet execution threw an exception] with root cause
java.lang.NoClassDefFoundError: Could not initialize class com.amazonaws.partitions.PartitionsLoader
    at com.amazonaws.regions.RegionMetadataFactory.create(RegionMetadataFactory.java:30)
    at com.amazonaws.regions.RegionUtils.initialize(RegionUtils.java:64)
    at com.amazonaws.regions.RegionUtils.getRegionMetadata(RegionUtils.java:52)
    at com.amazonaws.regions.RegionUtils.getRegion(RegionUtils.java:105)
    at com.amazonaws.client.builder.AwsClientBuilder.withRegion(AwsClientBuilder.java:239)
    at com.synametrics.cloud.amazon.s3.AwsProvider.validateConnection(AwsProvider.java:509)
    at com.synametrics.commons.filecloud.FileCloudFactory.createServiceProvider(Unknown Source)
    at com.synametrics.syncrify.cloud.a.e(Unknown Source)
    at com.synametrics.syncrify.handler.CloudHandler.a(Unknown Source)
    at com.synametrics.syncrify.handler.CloudHandler.dealWithIt(Unknown Source)
    at com.synametrics.syncrify.handler.SyncrifyHandler.handle(Unknown Source)
    at com.synametrics.sradef.servlet.helper.AdminWorker.a(Unknown Source)
    at com.synametrics.sradef.servlet.FrontController.a(Unknown Source)
    at com.synametrics.sradef.servlet.FrontController.doPost(Unknown Source)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at com.synametrics.syncrify.bean.WebFilter.doFilter(Unknown Source)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:505)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:436)
    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1078)
    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:625)
    at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:745)

Kevin,

Could you please contact us via email or phone. It will be easier to investigate this over a phone call.