Revolving around the core of technology
Hello,
After updating the Syncrify server to Version: 5.6 - build 1140, some clients are unable to update, and below is what we get in the logs of one of them; endless attempts to download the .jar file, which is jamming the network and the same errors:
2023-02-06 12:55:12,234 {INFO Thread-96} [ServiceHelper] - Server has a newer copy of Syncrify Client based on LMD
2023-02-06 12:56:12,242 {INFO Thread-98} [ServiceHelper] - Server has a newer copy of Syncrify Client based on LMD
2023-02-06 12:57:12,426 {INFO Thread-100} [ServiceHelper] - Server has a newer copy of Syncrify Client based on LMD
2023-02-06 12:58:13,586 {INFO Thread-102} [ServiceHelper] - Server has a newer copy of Syncrify Client based on LMD
2023-02-06 12:58:52,631 {ERROR Thread-88} [ServiceHelper] - Unable to download http://xxxxxxxxxx:xxxxx/app?operation=dnci&type=jar
2023-02-06 12:59:52,460 {ERROR Thread-86} [ServiceHelper] - Unable to download http://xxxxxxxxxx:xxxxx/app?operation=dnci&type=jar
2023-02-06 13:00:26,532 {ERROR Thread-90} [ServiceHelper] - Unable to download http://xxxxxxxxxx:xxxxx/app?operation=dnci&type=jar
2023-02-06 13:02:11,423 {ERROR Thread-92} [ServiceHelper] - Unable to download http://xxxxxxxxxx:xxxxx/app?operation=dnci&type=jar
2023-02-06 13:03:18,979 {ERROR Thread-94} [ServiceHelper] - Unable to download http://xxxxxxxxxx:xxxxx/app?operation=dnci&type=jar
2023-02-06 13:04:24,851 {ERROR Thread-96} [ServiceHelper] - Unable to download http://xxxxxxxxxx:xxxxx/app?operation=dnci&type=jar
2023-02-06 13:05:19,635 {ERROR Thread-100} [ServiceHelper] - Unable to download http://xxxxxxxxxx:xxxxx/app?operation=dnci&type=jar
2023-02-06 13:05:24,443 {ERROR Thread-98} [ServiceHelper] - Unable to download http://xxxxxxxxxx:xxxxx/app?operation=dnci&type=jar
2023-02-06 13:05:44,065 {ERROR Thread-102} [ServiceHelper] - Unable to download http://xxxxxxxxxx:xxxxx/app?operation=dnci&type=jar
I had to manually patch by using this method: https://web.synametrics.com/syncrifyclientautoupgrade.htm#:~:text=Manually%20Patching%20Clients,log%20for%20errors.
However, I cannot find out why the client didn't update automatically. There was no firewall or antivirus involved.
Any idea about what could cause this? Thanks!
Hi,
Could you please paste http://xxxxxxxxxx:xxxxx/app?operation=dnci&type=jar in your browser and see if you're able to download the file. If not, what is the error.