Synametrics Technologies

Hello,

I ave an issue : the backup successfully works but the report isn't send by email.

If I go to smtp settings and I send a test mail, it works !

I don't understand this issue.

Do you have an idea ?

I have this in syncrify client log below :

<<

2013-12-17 10:33:01,793 {INFO  Thread-9} [com.synametrics.syncrify.client.dz] $L - Backup started for profile: INSRVDOM. Job number: 993
2013-12-17 10:33:01,793 {INFO  Thread-9} [com.synametrics.syncrify.client.dz] $L - Using local cache
2013-12-17 10:48:37,510 {INFO  Thread-9} [com.synametrics.syncrify.client.dz] $L - Backup completed for profile: INSRVDOM. Job number: 993. It was successful.
2013-12-17 10:48:37,510 {INFO  Thread-9} [com.synametrics.syncrify.client.dz] $L - Undesired server response: -1|-1|0|ERROR
2013-12-17 10:48:37,510 {INFO  Thread-9} [com.synametrics.syncrify.client.dz] $L - Undesired server response: -1|-1|0|ERROR
2013-12-17 10:48:37,510 {INFO  Thread-9} [com.synametrics.syncrify.client.dz] $L - Undesired server response: -1|-1|0|ERROR
2013-12-17 10:48:37,510 {INFO  Thread-9} [com.synametrics.syncrify.client.dz] $L - Undesired server response: -1|-1|0|ERROR
2013-12-17 10:48:37,510 {ERROR Thread-9} [com.synametrics.syncrify.client.dz] $L - Unable to communicate with local job monitor 5 consequitive times. Giving up.

>>

Thanks for your help

I had modified the sheduled task.

The report is now send by mail (the mail server was busy when syncrify tried to send report).

But, the report indcates that the backup was successfull and it indicates that 0 bytes were transfered.

It's impossible that 0 bytes were modified so I think backup doesn't work.

Thanks for your help.

Dear Charles,

The error messages in the client log about "Undesired server response: -1|-1|0|ERROR" has nothing to do with the email not being sent.

Emails are generated by Syncrify client but are sent by Syncrify Server to the SMTP server. Therefore, check the log file on the server side for the exact error. Which SMTP server do you use. It is in-house?

Imran

Dear Imran,

thanks for your reply.

in the server log I have :

<<

2013-12-19 06:08:49,426 {INFO  main} [com.synametrics.syncrify.client.aK] $L - -------------- NEW SESSION - Build #: 781 -----------
2013-12-19 06:08:49,473 {INFO  main} [ServiceLauncherImpl] $L - Current Directory: C:\Program Files\SyncrifyBackupClient
2013-12-19 06:08:50,159 {INFO  main} [com.synametrics.syncrify.client.service.ServiceLauncherImpl] $L - Status server for service started.
2013-12-19 06:08:50,159 {INFO  Thread-0} [com.synametrics.a.e.c] $L - Status server is now ready to accept connections...
2013-12-19 06:08:51,579 {INFO  main} [com.synametrics.syncrify.client.service.a] $L - Monitor server is open for business on port 43110
2013-12-19 06:09:52,944 {INFO  Thread-4} [com.synametrics.syncrify.client.service.b] $L - Unable to ping server. Connection refused: connect
2013-12-19 20:00:01,903 {INFO  Thread-1} [com.synametrics.syncrify.client.service.b] $L - Running profile: INSRVDOM
2013-12-19 20:00:04,321 {INFO  Thread-1} [ServiceHelper] $L - Executing: BackupClient.exe -console INSRVDOM.syncrify
2013-12-19 20:00:14,476 {INFO  ClientJobMonitorThread} [com.synametrics.syncrify.client.service.a] $L - Removed 1 stale entry from running jobs table in the Job Monitor.
2013-12-20 06:01:12,142 {INFO  Thread-1579} [com.synametrics.syncrify.client.service.b] $L - Unable to ping server. Connection refused: connect

>>

As you can see in my 2nd post, reports are now send by mails (The reason was that the mail server was too busy).

I had re-installed Syncrify Server and Client.

In interactive session, it works. I will see if backup works now in sheduled task.

I will give you a feedback after new year's day cause I'm in hollidays to night.

Thanks.

Dear Imram,

I'm back and I give you feedback about my issue.

So, jobs reports by mail works now. The issue is now that the report indicates a success but no bytes and no files are backup. For your information, option local cache folder is activate. It's impossible that no files where modify because 30persons works every day and modify files on it server.

here is the mail report :

<<

---------------------------------------------------------------------------

Backup report generated by Syncrify Personal edition, which is FREE and can be used for home/personal use only. It cannot be used in a commercial, government or non-profit environment.

---------------------------------------------------------------------------

Sauvegarde débutée le 28/12/13 20:00 et s'est terminée avec succès. Temps écoulé: 01:03 min.

Nombre total d'octets transférés 0 bytes Nombre total de fichiers: 0 Nombre erreur: 0

>>

here is the server log :

<<

2013-12-27 06:11:22,576 {INFO  main} [com.synametrics.syncrify.client.aK] $L - -------------- NEW SESSION - Build #: 781 -----------
2013-12-27 06:11:25,056 {INFO  main} [ServiceLauncherImpl] $L - Current Directory: C:\Program Files\SyncrifyBackupClient
2013-12-27 06:11:28,348 {INFO  main} [com.synametrics.syncrify.client.service.ServiceLauncherImpl] $L - Status server for service started.
2013-12-27 06:11:28,348 {INFO  Thread-0} [com.synametrics.a.e.c] $L - Status server is now ready to accept connections...
2013-12-27 06:11:31,374 {INFO  main} [com.synametrics.syncrify.client.service.a] $L - Monitor server is open for business on port 43110
2013-12-27 06:12:33,452 {INFO  Thread-4} [com.synametrics.syncrify.client.service.b] $L - Unable to ping server. Connection refused: connect
2013-12-27 20:00:42,879 {INFO  Thread-1} [com.synametrics.syncrify.client.service.b] $L - Running profile: INSRVDOM
2013-12-27 20:00:45,453 {INFO  Thread-1} [ServiceHelper] $L - Executing: BackupClient.exe -console INSRVDOM.syncrify
2013-12-27 20:01:01,208 {INFO  ClientJobMonitorThread} [com.synametrics.syncrify.client.service.a] $L - Removed 1 stale entry from running jobs table in the Job Monitor.
2013-12-28 20:00:04,565 {INFO  Thread-1} [com.synametrics.syncrify.client.service.b] $L - Running profile: INSRVDOM
2013-12-28 20:00:04,565 {INFO  Thread-1} [ServiceHelper] $L - Executing: BackupClient.exe -console INSRVDOM.syncrify
2013-12-28 20:00:05,361 {INFO  ClientJobMonitorThread} [com.synametrics.syncrify.client.service.a] $L - Removed 1 stale entry from running jobs table in the Job Monitor.
2013-12-30 06:08:07,204 {INFO  main} [com.synametrics.syncrify.client.aK] $L - -------------- NEW SESSION - Build #: 781 -----------
2013-12-30 06:08:07,235 {INFO  main} [ServiceLauncherImpl] $L - Current Directory: C:\Program Files\SyncrifyBackupClient
2013-12-30 06:08:10,464 {INFO  main} [com.synametrics.syncrify.client.service.ServiceLauncherImpl] $L - Status server for service started.
2013-12-30 06:08:10,464 {INFO  Thread-0} [com.synametrics.a.e.c] $L - Status server is now ready to accept connections...
2013-12-30 06:08:13,912 {INFO  main} [com.synametrics.syncrify.client.service.a] $L - Monitor server is open for business on port 43110
2013-12-30 06:09:15,777 {INFO  Thread-4} [com.synametrics.syncrify.client.service.b] $L - Unable to ping server. Connection refused: connect

>>

=> What does it mean : "Unable to ping server. Connection refused: connect" ? The connection is refused but connect ??? What server can't be pinged ?

Sorry, I forget it, here is the client log :

<<

2013-12-27 20:00:54,438 {INFO  main} [com.synametrics.syncrify.client.aK] $L - -------------- NEW SESSION - Build #: 781 -----------
2013-12-27 20:01:00,912 {INFO  main} [com.synametrics.syncrify.client.O] $L - Executing INSRVDOM.syncrify
2013-12-27 20:01:01,208 {INFO  main} [com.synametrics.syncrify.client.dz] $L - Backup started for profile: INSRVDOM. Job number: 1432
2013-12-27 20:01:01,208 {INFO  main} [com.synametrics.syncrify.client.dz] $L - Using local cache
2013-12-27 20:50:45,206 {INFO  main} [com.synametrics.syncrify.client.dz] $L - Backup completed for profile: INSRVDOM. Job number: 1432. It was successful.
2013-12-27 20:50:45,206 {INFO  main} [com.synametrics.syncrify.client.dz] $L - Undesired server response: -1|-1|0|ERROR
2013-12-27 20:50:45,206 {INFO  main} [com.synametrics.syncrify.client.dz] $L - Undesired server response: -1|-1|0|ERROR
2013-12-27 20:50:45,206 {INFO  main} [com.synametrics.syncrify.client.dz] $L - Undesired server response: -1|-1|0|ERROR
2013-12-27 20:50:45,206 {INFO  main} [com.synametrics.syncrify.client.dz] $L - Undesired server response: -1|-1|0|ERROR
2013-12-27 20:50:45,206 {ERROR main} [com.synametrics.syncrify.client.dz] $L - Unable to communicate with local job monitor 5 consequitive times. Giving up.
2013-12-27 20:50:45,237 {INFO  main} [com.synametrics.syncrify.client.O] $L - Backup completed in 49:44 min.
2013-12-27 20:50:45,237 {ERROR main} [com.synametrics.syncrify.client.aG] $L - C:\Windows\TEMP\SyncCliTmp_25_sLog2564818058163171649.tmp (Le fichier spécifié est introuvable)
java.io.FileNotFoundException: C:\Windows\TEMP\SyncCliTmp_25_sLog2564818058163171649.tmp (Le fichier spécifié est introuvable)
 at java.io.FileInputStream.open(Native Method)
 at java.io.FileInputStream.<init>(Unknown Source)
 at com.synametrics.syncrify.client.aG.b(Unknown Source)
 at com.synametrics.syncrify.client.aG.a(Unknown Source)
 at com.synametrics.syncrify.client.O.a(Unknown Source)
 at com.synametrics.syncrify.client.dz.a(Unknown Source)
 at com.synametrics.syncrify.client.O.e(Unknown Source)
 at com.synametrics.syncrify.client.O.a(Unknown Source)
 at com.synametrics.syncrify.client.SyncrifyClient.main(Unknown Source)
 at com.synametrics.syncrify.client.service.ServiceLauncherImpl.runInteractively(Unknown Source)
 at com.synametrics.syncrify.client.service.Loader.main(Loader.java:42)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
 at java.lang.reflect.Method.invoke(Unknown Source)
 at com.zerog.lax.LAX.launch(DashoA10*..)
 at com.zerog.lax.LAX.main(DashoA10*..)
2013-12-27 20:50:45,861 {INFO  main} [com.synametrics.syncrify.client.dz] $L - Backup log sent to server.
2013-12-27 20:50:45,877 {INFO  main} [com.synametrics.syncrify.client.O] $L - Finished executing INSRVDOM.syncrify
2013-12-28 20:00:05,033 {INFO  main} [com.synametrics.syncrify.client.aK] $L - -------------- NEW SESSION - Build #: 781 -----------
2013-12-28 20:00:05,174 {INFO  main} [com.synametrics.syncrify.client.O] $L - Executing INSRVDOM.syncrify
2013-12-28 20:00:05,361 {INFO  main} [com.synametrics.syncrify.client.dz] $L - Backup started for profile: INSRVDOM. Job number: 1433
2013-12-28 20:00:05,361 {INFO  main} [com.synametrics.syncrify.client.dz] $L - Using local cache
2013-12-28 20:01:08,211 {INFO  main} [com.synametrics.syncrify.client.dz] $L - Backup completed for profile: INSRVDOM. Job number: 1433. It was successful.
2013-12-28 20:01:08,211 {INFO  main} [com.synametrics.syncrify.client.dz] $L - Undesired server response: -1|-1|0|ERROR
2013-12-28 20:01:08,227 {INFO  main} [com.synametrics.syncrify.client.dz] $L - Undesired server response: -1|-1|0|ERROR
2013-12-28 20:01:08,227 {INFO  main} [com.synametrics.syncrify.client.dz] $L - Undesired server response: -1|-1|0|ERROR
2013-12-28 20:01:08,227 {INFO  main} [com.synametrics.syncrify.client.dz] $L - Undesired server response: -1|-1|0|ERROR
2013-12-28 20:01:08,227 {ERROR main} [com.synametrics.syncrify.client.dz] $L - Unable to communicate with local job monitor 5 consequitive times. Giving up.
2013-12-28 20:01:08,242 {INFO  main} [com.synametrics.syncrify.client.O] $L - Backup completed in 01:03 min.
2013-12-28 20:01:08,414 {INFO  main} [com.synametrics.syncrify.client.dz] $L - Backup log sent to server.
2013-12-28 20:01:08,414 {INFO  main} [com.synametrics.syncrify.client.O] $L - Finished executing INSRVDOM.syncrify
2013-12-30 09:54:26,505 {INFO  main} [com.synametrics.syncrify.client.aK] $L - -------------- NEW SESSION - Build #: 781 -----------
2013-12-30 09:54:30,904 {INFO  AWT-EventQueue-0} [com.synametrics.syncrify.client.SyncrifyClient] $L - Working directory: C:\Program Files\SyncrifyBackupClient
2013-12-30 10:33:25,966 {INFO  main} [com.synametrics.syncrify.client.aK] $L - -------------- NEW SESSION - Build #: 781 -----------
2013-12-30 10:33:26,403 {INFO  AWT-EventQueue-0} [com.synametrics.syncrify.client.SyncrifyClient] $L - Working directory: C:\Program Files\SyncrifyBackupClient
2013-12-30 10:37:48,135 {INFO  main} [com.synametrics.syncrify.client.aK] $L - -------------- NEW SESSION - Build #: 781 -----------
2013-12-30 10:37:48,572 {INFO  AWT-EventQueue-0} [com.synametrics.syncrify.client.SyncrifyClient] $L - Working directory: C:\Program Files\SyncrifyBackupClient

>>

Thanks for your help.

Charles,

Looks like there are two separate issues:

1 - Unable to ping server

2 - Files are not being backed up

Issue #1

Syncrify client runs as a service in the background. Part of this service is a Status Monitor Server that keeps track of status messages sent from a running job. Looks like there is some problem with this service. This should only affect the status messages you see through the status viewer application that running on your Windows Task bar. Send us the BKServ.log file from your Data Folder.

Issue #2

This could happen if an incorrect selection filter is specified or an exclusion filter. Send me the following files via email to support@synametrics.com

• ProfileName.syncrify - this is on the client machine in the Data Folder.
• AppConfig.xml - this is on the server machine in the $iNSTALL_DIR\config folder.

Imran