Synametrics Technologies

It says "could not send email due to an internal server error"

When I check SynaMan.log I see

2013-10-01 10:43:30,677 ERROR util.p - 501 5.1.7 Invalid email address.

com.synametrics.commons.exception.SynametricsException: 501 5.1.7 Invalid email address.

    at com.synametrics.commons.net.mail.e.a(Unknown Source)
    at com.synametrics.commons.net.mail.e.a(Unknown Source)
    at com.synametrics.commons.net.mail.e.a(Unknown Source)
    at com.synametrics.commons.net.mail.e.a(Unknown Source)
    at com.synametrics.wefmanager.util.p.a(Unknown Source)
    at com.synametrics.wefmanager.a.a.generatePublicLink(Unknown Source)
    at com.synametrics.ajaxfe.server.FileManager.generatePublicLink(Unknown Source)
    at com.synametrics.wefmanager.handler.webservice.WebService.handle(Unknown Source)
    at com.synametrics.sradef.servlet.a.a.a(Unknown Source)
    at com.synametrics.sradef.servlet.FrontController.a(Unknown Source)
    at com.synametrics.sradef.servlet.FrontController.doPost(Unknown Source)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
    at com.synametrics.wefmanager.bean.WebFilter.doFilter(Unknown Source)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
    at java.lang.Thread.run(Unknown Source)
Caused by: com.sun.mail.smtp.SMTPSendFailedException: 501 5.1.7 Invalid email address.

    at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1515)
    at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1054)
    at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:634)
    ... 30 more

but the email address is definitely right and the test email message sent from the admin console configuration works, so what the heck? Thanks

Is this happening with every email address or just one particular one? Also try sending it to someone in your local domain and see if it goes through

I tried three different addresses and it does not work for any of them. I don't have a domain, it is just my home computer...

Dear McVitas,

There are three possible reasons for this error:

1. Email address is incorrect - this is unlikely since you tried 3 different values.
2. Your ISP blocks out-bound emails to a third party SMTP server. For example, Verizon and many other ISP do not allow out-bound emails to a different SMTP server. They do this to reduce out-bound spam from their network and force you to use their SMTP server with SMTP authentication
3. The sender of your emails (meaning the email address you have configured as admin in SynaMan) is different from the user account. For example, if you use xyz@someDomains.com as admin but use abc@otherDomain.com as the account for SMTP authentication. Some SMTP server's reject emails when they see this.

If none of the above reasons apply to you, please send us an email at support@synametrics.com with your SMTP settings, your admin email address and the recipients email address and we will try to figure out what is going on.