Synametrics Technologies

Hello,

I have installed and run syncrify on a Synology server (DS211). Everything seems to work fine, since I can go to the home page http://localhost:5800. After typing a password for the admin user and select the option "enable admin only for localhost", I cannot log in as admin, although I am still on the local network...

Is there something I forgot to do ?

Thanks in advance for responses.

Are you using admin as the login name or the email address that you registered to it ?

Hello David,

I try to use admin user, since email adress is not registred yet... After a desinstallation and a new installation, I think that local network and localhost is not the same : If I check the option, I can only access to the site from my Synology server, and not from any computer in my local network.

Unfortunetely, I do not see any webbrowser inside the server. I have to carefully uncheck the option, add registrations for normal users, and then desactivate for ever the login with admin user.

Johann,

Due to security reasons, Syncrify restricts the access through the admin account to localhost - meaning you can only connect from the machine where Syncrify is installed. Obviously, on Linux where you do not have a GUI, opening a web browser is not possible. Therefore, you will have to enable admin access from other machines. Follow the steps below to accomplish this:

• Stop Syncrify server
• Locate /opt/Syncrify/config/umap.dat file and open it in any editor, such as VI
• Locate the <user> tag for the admin account and set the value for allowedIP to blank. After modification, that line should look like:
  
  <user allowedIP="" encrypted="true" level="2" name="admin" password="XXX"></user>
• Save the file
• Restart Syncrify and try connecting from another machine

Regards,
Synametrics Support

Hi Synametrics Support team,

I faced the same problem. However when I login to the path you suggest, I can only see the following files but not umap.dat.

AppConfig.xml

WorkerMappings.xml

StaticConfig.xml

server.properties

Kindly please assist.

Regards,

tc

TC,

umap.dat is created after you finish the setup wizard. Did you finish the setup wizard? Are you able to see the wizard when you type put http://localhost:5800 in the browser?

Imran

Hi Imran,

I have installed Syncrify in QNAP with QPKG.

However, I am careless and forgot to uncheck "allow admin from localhost only" . Now I am not able to login from workstation.

I have telnet into the NAS and tried the following solutions:

1) Locate the <user> tag for the admin account and set the value for allowedIP to blank. After modification, that line should look like: <user allowedIP="" encrypted="true" level="2" name="admin" password="XXX"></user>

I cannot find the umap.dat but can only find: 

AppConfig.xml

WorkerMappings.xml

StaticConfig.xml

server.properties

2) http://web.synametrics.com/syncrifylostadminpwd.htm

I am unable to reset the admin password as I only see the followings in AppConfig.xml:

<Configuration>
<parameters>
<parameter name="adminEmail" type="l" value=""></parameter>
<parameter name="jvmPath" type="l" value="java"></parameter>
<parameter name="httpPortSSL" type="2" value="-l"></parameter>
<parameter name="vmParams" type="l" value="-Xmx5l2m -DLoggingConfigFile=logconfig.xml"></p
<parameter name="httpPort" type="2" value="O"></parameter>
<parameter name="synametricsUrl" type="l" value=''http://synametrics.com/SynametricsWebApp/
<parameter name="lastSelectedTab" type=" l" value=" 1 "></parameter>
<parameter name="emailServerWebServicePort" type="2" value=" "></parameter>
<parameter name="imagePath" type="l" value=" images/"></parameter>
<parameter name="defaultOperation" type="l" value="door"></parameter>
<parameter name="httpPort2" type="2" value=" 5850 "></parameter>
<parameter name="smtpServer" type=" l" value=""></parameter>
<parameter name="smtpUser" type=" l" value=""></parameter>
<parameter name="httpIP" type="l" value=""></parameter>
<parameter name="smtpPort" type="2" value="25"></parameter>
<parameter name="emailServerWebServiceHost" type="l" value=""></parameter>
<parameter name="smtpPassword" type="l" value=""></parameter>
<parameter name="ntServiceCommand" type="l" value=""></parameter>
<parameter name="mimicHtInlFiles" type="4" value="false"></parameter>
</parameters>
</Configuration>

P.S. Sorry I am not very good in linux.

Thanks!

TC

Dear TC,

The state of your config folder and contents of the AppConfig.xml file suggests Syncrify has never run on this machine? I can say that because several entries are added to AppConfig.xml when you first run Syncrify. These entries are missing from the file you pasted above.

Do you see Syncrify's web interface when connecting from a browser? 

How many files you see in the $INSTALL_DIR/logs folder. Can you paste the last few lines from Syncrify.log

What is the absolute path where Syncrify is installed? Ensure you only have one copy of Syncrify on the machine. I wonder if the actual Syncrify is running off of a different path. 

Imran