Synametrics Technologies

Hi I have been running Syncrify for some time as a schedule and have recently noticed it had stopped copying new files. When I try to run the client backup manually (after an application re-install) it just hangs around 8% of the way through. The server and client are both fairly high spec devices and I have left it for about 10 hours with no change. Does anyone have any suggestions as to why this is now happening? Thanks

Paul, Check the log files on both client and server. Check http://web.synametrics.com/syncrifylogfiles.htm for details. Also, make sure you are using the latest build. Petarian.

Both client and Server are running the latest version. The server has no logs with anything useful listed, the only thing client side is: 2012 08-27 13:51:05,809 {ERROR Thread-1182} [com.synametrics.syncrify.client.SyncrifyClient] $L - Wanted to fetch a list of file changes from the server but could not connect. Connection reset No sure whats happening here as there are no connection issues to the server by anything else.

I'm also getting these messages in the event logs on the client PC. Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied. . This is often caused by incorrect security settings in either the writer or requestor process. Operation: Gathering Writer Data Context: Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220} Writer Name: System Writer Writer Instance ID: {2a78801e-b27a-41c0-aea1-a92250707663} That seems to be pointing to the syncrify client application >Both client and Server are running the latest version. >The server has no logs with anything useful listed, the only thing client side is: > >2012 >08 27 13:51:05,809 {ERROR Thread-1182} [com.synametrics.syncrify.client.SyncrifyClient] >$L - Wanted to fetch a list of file changes from the server but could not connect. >Connection reset > >No sure whats happening here as there are no connection issues to the server by anything >else.

After spending most of the night fighting the client I managed to get most files backed up. I have had to de-select files and folders the client seems to hang on however there have been no errors logged about it I simply see the thread exit in a process monitor. It looks like there are unhandled exceptions in the code and I can only think these are more recent issues as I've has this installed for some time with no problems. Paul >I'm also getting these messages in the event logs on the client PC. > >Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback >interface. hr = 0x80070005, Access is denied. >. This is often caused by incorrect security settings in either the writer or requestor >process. > >Operation: > Gathering Writer Data > >Context: > Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220} > Writer Name: System Writer > Writer Instance ID: {2a78801e-b27a-41c0-aea1-a92250707663} > >That seems to be pointing to the syncrify client application > >>Both client and Server are running the latest version. >>The server has no logs with anything useful listed, the only thing client side is: >> >>2012 >>08 >27 13:51:05,809 {ERROR Thread-1182} [com.synametrics.syncrify.client.SyncrifyClient] >>$L > Wanted to fetch a list of file changes from the server but could not connect. >>Connection reset >> >>No sure whats happening here as there are no connection issues to the server by anything >>else.