James Herriott
Jun 14, 2019 12:30:22 PM

Uploaded file goes to 0 bytes once upload completes

We've had several users report that once their upload is compelte the file changes to 0 bytes.  I can't find a pattern, nor anything obvious in the audit logs.  Is this a known issues?



Synametrics support engineer
Jun 27, 2019 11:15:42 AM

Uploaded file goes to 0 bytes once upload completes

James,

I assume you're referring to SynaMan. We are not aware of any such issue. Could you please send us your log files via email. The most important log file is $INSTALL_DIR\logs\SynaMan.log

Additoinally, where is your $TEMP folder stored. In some cases, SynaMan will temporary save incoming files to the $TEMP folder and will then eventually copy it to the destination. I wonder if there is a problem moving it from $TEMP to actual folder.

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