Synametrics Technologies

Hello,

since this morning, ans without modifying the server's configuration, we have this message when trying to connect to users' accounts.

It works fine with Edge, or in an inprivate session of Chrome.

In the server's logs, there's:

mai 02, 2019 10:38:03 AM org.apache.catalina.core.ApplicationContext log
SEVERE: Exception while dispatching incoming RPC call
com.google.gwt.user.client.rpc.SerializationException: Type '[Lcom.synametrics.ajaxfe.client.MountingPoint;' was not assignable to 'com.google.gwt.user.client.rpc.IsSerializable' and did not have a custom field serializer.For security purposes, this type will not be serialized.: instance = [Lcom.synametrics.ajaxfe.client.MountingPoint;@3a5c883
at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter.serialize(ServerSerializationStreamWriter.java:696)
at com.google.gwt.user.client.rpc.impl.AbstractSerializationStreamWriter.writeObject(AbstractSerializationStreamWriter.java:130)
at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter$ValueWriter$8.write(ServerSerializationStreamWriter.java:167)
at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter.serializeValue(ServerSerializationStreamWriter.java:606)
at com.google.gwt.user.server.rpc.RPC.encodeResponse(RPC.java:644)
at com.google.gwt.user.server.rpc.RPC.encodeResponseForSuccess(RPC.java:497)
at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:589)
at com.google.gwt.user.server.rpc.RemoteServiceServlet.processCall(RemoteServiceServlet.java:333)
at com.google.gwt.user.server.rpc.RemoteServiceServlet.processCall(RemoteServiceServlet.java:303)
at com.google.gwt.user.server.rpc.RemoteServiceServlet.processPost(RemoteServiceServlet.java:373)
at com.google.gwt.user.server.rpc.AbstractRemoteServiceServlet.doPost(AbstractRemoteServiceServlet.java:62)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:661)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.synametrics.wefmanager.bean.WebFilter.doFilter(WebFilter.java:65)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:493)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:798)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:808)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1498)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Unknown Source)

Do you have an idea about this?

Thank you

Alec

Alec,

There are two reasons for this:

1. Caching - hit Shift+F5 in your browser to refresh and see if that takes care of this problem.
2. An older JRE - Visit https://web.synametrics.com/Update-JRE.htm and update your JRE.