Synametrics Technologies

A few days ago downloads for whole olders stopped working on our Synaman. As usual ot takes some time but instead of starting the download an error (Opps, something went wrong) is displayed.

This is the Synaman after a restart until the error:

2022-01-10 08:48:55,041 INFO sradef.BootLoader - -------------------- New Instance started --------------.
2022-01-10 08:48:55,101 INFO sradef.BootLoader - Working directory: /opt/SynaMan
2022-01-10 08:48:55,548 INFO wefmanager.Ignition - Starting up. Build: 1589
2022-01-10 08:48:55,595 INFO wefmanager.Ignition - Setting SSL cert to letenc.pfx
2022-01-10 08:48:55,891 INFO wefmanager.Ignition - Initialization completed successfully in 344 ms.
2022-01-10 08:48:55,891 INFO sradef.BootLoader - Starting web server on port(s): 80 and 6060
2022-01-10 08:48:56,249 INFO c.e - SSLProtocols: SSLv2Hello,TLSv1,TLSv1.1,TLSv1.2
2022-01-10 08:48:56,249 INFO c.e - Certificate keystore: /opt/SynaMan/htdocs/sslCert/letenc.pfx
2022-01-10 08:48:56,250 INFO c.e - Keystore type: PKCS12
2022-01-10 08:48:57,201 INFO db.i - Database server successfully started.
2022-01-10 08:48:58,536 INFO sradef.BootLoader - Web server on port(s): 80 and 6060
2022-01-10 08:48:58,544 INFO sradef.BootLoader - This is a single host system
2022-01-10 08:50:14,136 ERROR handler.PublicLinks - Unable to download file since fn parameter is not found. Request attributes: hideForms: true
org.apache.tomcat.util.net.secure_protocol_version: TLSv1.2
SharedFolderNameForPublicLinks: Anwender
thruFC: true
javax.servlet.request.key_size: 128
WhoIsOnAdded: true
DownloadedFolderNameForPublicLinks: /srv/anwender/HAS/out
javax.servlet.request.ssl_session_mgr: org.apache.tomcat.util.net.jsse.JSSESupport@1b93af04
javax.servlet.request.cipher_suite: TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
javax.servlet.request.ssl_session_id: 61dbe50d9fe5fe684679b9e3d722bc951eab85e775682a73c67dd05b1ee6a394

Session attributes: AuthLevelOfTheLoggedInUser: 2
SelectedPublicLinkId: 1641310634667X95A222A31A60kJQ7v
PLC_USER_NAME_SESSION_VALUE: admin
LOGGED_IN_USER_NAME: admin
Worker: com.synametrics.sradef.servlet.helper.C@349227b1
nextLink: /app

Requested File name: out.zip

Ia there a way to fix that or do wee need to reinstall?

Kind reagrds

Christian

Could you please contact our support department via email. You may have to patch your SynaMan again. We will send you the instructions via email.