Synametrics Technologies

I have a weird issue: a .dbt file is reported that it cannot be backupped because of Read error 20015. The exact name of the file changes after a few days. Even when I add the file manually, it will still bereported. When I do not add the file manually, there is no .dbt file to be found, anywhere nearby.

The log shows:

Backup gestart op 7-4-17 8:18 en voltooid met een of meerdere fouten. Verstreken tijd: 03:24 min.
Controleer het logbestand voor details over de fout (en)
Totaal aantal bytes verzonden 499 bytes
Totaal aantal bestanden: 2
Totaal aantal fout: 1

C:\Users\ruudv.OCS\AppData\Local\Avg\log\av16\krnlapi.log - Gedeeltelijke bestand - 492 bytes
Fout - Read error 20015 - C:\Users\ruudv.OCS\624ec229-e047-4843-9219-d7c4eb67d7b5.dbt
C:\Users\ruudv.OCS\624ec229-e047-4843-9219-d7c4eb67d7b5.dbt - Volledig bestand - 7 bytes

It runs on a VM with Windows 7 Ultimate. For this test I added the .dbt file manually (like with echo XXX >624ec229-e047-4843-9219-d7c4eb67d7b5.dbt). It is not overwritten during of after the syncrify session.

I have upgraded the server and client with the latest versions. I checked "backup locked files" to "yes".

Other backup software not report any .dbt file. The file is not present with "attrib *" in a Dos box and does not show in Explorer. (Well, now of course it does because I added it temporarily...) I cannot copy it, because it isn.t there. I tried with a task that copies all .dbt files every 10 seconds during a syncrify run: nothing is copied.

Am I doing something wrong?

What is this .dbt file?, where does it come from?

Why reports syncrify this file, while it does not seem to exist?

Rudd,

The most common reason for error 20015 is permission problem. When you navigate to this file using Syncrify Client GUI, do you see a line through it? Select the file and ensure you do not see a line. A line through the file typically indicates a permission problem.

Check http://web.synametrics.com/syncrifypermcheck.htm for details

I'd also recommend checking the log files on the client machine. Refer to http://web.synametrics.com/SyncrifyLogFiles.htm for details on how to check the log files.

HI, i got it. the file was erroneously checked to be included in the sync, but the file was not present. Hence: error message.

Solved, thanks!

Regards,

Ruud