Synametrics Technologies

Hello,

We have installed the latest update on our Syncrify server (Version: 3.6 - build 814).
We have found that the automatic updates of Syncrify Client  totally modified the interface with parameters that we are totally foreign (We don’t block profiles, for example. And we don’t add our logo). We clearly recover a configuration of another entity ( a company named: Selogix - slxbackup).

This is very disturbing!

What has happened? And what is the procedure to fix this issue without having to reinstall the application for our customers?

(We have send a mail to your support).

Best regards.

Hello,
We encounter exactly the same problem.

How to solve it quickly?

Although we are still investigating this, it most likely happened due to some problem on our web server. We have received similar complain from two other clients. 

To fix this branding issue, please follow the steps below.

• Login as admin to the web interface
• Change operation of the URL to following:
• http://localhost:5800/app?operation=getNewVer  - you may have to change the host and port number
  
• This will forcefully download another update from our web server. We have incremented the build number which will force the clients to upgrade themselves.
• Your Syncrify server will re-brand the client once the upgrade is complete.
• After about 20 to 30 minutes your clients should be running build 815 with correct branding

We sincerely apologize for this error and any inconvenience this may have caused.

Imran.

Is there any way to force the update on the clients?

Does this have impact on clients running multiple profiles ?