Synametrics Technologies

Version 3.4 build 725 seems to delete user credentials on all subsequent server re-starts if that users repository path is a UNC path or pointing to a removable drive which is absent after a server re-start.  For example a repository on 'F:' will point to 'C:' and on the next server restart the user credentials have gone.

Andy,

User repository paths are stored in C:\Syncrify\config\UserMappings.xml file. Could you please ensure the paths are correct before restarting the server. We are not able to recreate this problem on our end. If a user repository path is missing when Syncrify server restarts, you should see error messages in the logs and no one will be able to backup to that path. Syncrify should not change the drive letter from F: to C: on its own. Could you please confirm that.

Regards,

Imran.

Imran,

Thanks for your rapid response.  Following your advice and noting that log and config files didn't seem to be consistently updated automatically but could be updated by altering the .xml file in notepad, I reinstalled Syncrify to the default path C:\Syncrify (I had previously installed to C:\Program Files\Syncrify).  The symptom has now disappeared and all seems to be working as expected.  This solution also solved my other issue (posted to the support forum) regarding use with a self-signed SSL certificate caused because AppConfig.xml wasn't being updated automatically either.

Thanks & Regards
Andy

After a restart (via the web admin) all our user profiles are missing.

No one can log-in or backup anymore.

The UserMappings.xml file underneath opt/syncrify/config on our SLES 10 machine is completely blank (0 bytes)

How to solve this?

Dear Marc,

It is very likely that your UserMappings.xml is corrupted. Syncrify makes a backup of the configuration file into the archives folder. Stop Syncrify's web service, extract the last good file from the archive folder and replace it with the bad one.

Regards,

Synametrics Support

Thanks for your quick response...

You are right the specific file is available in the archive folder.

However our people already produced a UserMappings.xml file out of our backup system.

We copied it in, restarted the server and ... back in business.

Thanks for the response however.

we have the same problem.....all users disappeared.

UserMappings.xml is empty except for admin record.

backups are only a week old...but it happened over a week ago

now what???