Synametrics Technologies

Hi I installed the client on win7 64bit, and server on Linux NAS. I created in server a user (me) with an enmail address containing a mixture of capital and lower case letters. The password also had upper and lower case letters and numbers. I then tried to configure the client but the test connection to the server kept failing. Eventually at the server I deleted the user and recreated using lowercase only email address, password was upper and lower case and numbers. This time connection worked. It can't cope with upper case letters in the email address.  

Robin,

What build number are you using on the server?

The latest build of Syncrify converts a mixed case login ID to lower case values. This is done because the email address is also used as part of the repository path, which matters if you are running on Linux. However, if a client sends a mixed case login ID in Syncrify client, the server should accept it.

Before replying to this message, I tried created a mixed case user on a Linux server. The login ID was converted to lower case as expected. When I tried running a backup with mixed case email address in Syncrify client, it worked. I did my testing on build 725

Imran.