Synametrics Technologies

I have uninstalled the 4.8 version and then installed the 5.5 and since then the back up is no longer working on certain clients. 

I have read on https://web.synametrics.com/SyncrifyDownloadClientV6.htm that this is not the correct way to update clients after I uninstalled the clients. 

Any idea on how to rectify this? PS: Our Syncrify server is updated, but it doesnt seem to update the clients automatoclly as the documentation say.
Thanks!

Did you reinstall Syncrify Server or Syncrify Client?

Are you getting any error messages when trying to run Syncrify Client? If yes, what is it?

Please refer to https://web.synametrics.com/syncrifyclientautoupgrade.htm for possible reasons why Syncrify Client does not upgrade.

I reinstalled the Syncrify Client on some workstations:

Below is the error message I receive by email after the backup runs:

> Subject: Backup failed for profile: xxxxx

>
> Synchronization Report
> ✘ The backup started on 23-01-19 13:00 but encountered one or more errors. Elapsed time: 01.597 sec.
> Graph Bandwidth Savings
> Total number of bytes transferred: 0 bytes
> Bandwidth savings: 0 bytes
> Profile disk usage: 0 bytes
> Graph files vs errors
> Total number of files: 0
> Number of errors: 0
> Job Summary
>
> Start time 23-01-19 13:00
> End time 23-01-19 13:00
> Elapsed time 01.597 sec.
> Total number of bytes transferred: 0 bytes
> Bandwidth savings: 0 bytes
> Total number of files: 0
> Number of errors: 0
> Files deleted: 0
> Entire files: 0
> Partial files (delta): 0
> Files restored: 0
> Profile disk usage: 0 bytes
> Total disk usage: 25.44 GB
> Quota: N/A
> Files

Hi,

I see the backup ran only for about 2 seconds. That means that the client never connected to the server. I recommend you look at the log files on the client to see the actual error message. Check https://web.synametrics.com/syncrifylogfiles.htm for details on how to get to the log files on Syncrify Client.